"Put simply, entropy is a measure of disorder, and the Second Law of Thermodynamics states that all closed systems tend to maximise entropy. Reversing this ever-increasing tendency toward disorder requires the input of energy. That's why housekeeping is so tiresome. Left on its own, your house would get dusty, spiders would move in, and eventually, it would fall apart. However, the energy put into preventing disorder in one place simultaneously increases it somewhere else. Overall, the entropy of the universe always increases." (realclearscience.com)
Full disclosure time. I’m fed up of all this.
The spiders have moved in everywhere and the effort of getting them to leave means that the magazines are all over the floor and the pile of unwashed coffee cups won’t get dealt with until someone draws up a rota and that person can’t draw up the rota because the pencils need sharpening.
This is not an insight into my work or home life. It’s what it feels like trying to pick up the pieces of “normal” business interaction. Everywhere we see the signs of people trying to restore some post-lockdown function. In the UK the pubs are re-opening, restaurants are adapting to enable them to start serving people again and businesses are starting to make noises about re-engaging people who have been furloughed. But it feels so slow, so full of effort… and every effort to start something like normal function again means that something else isn’t being done. Overall, the entropy of the universe always increases.
Unfortunately, there are a million and one things that add to the entropy. There’s so much that needs doing to get everybody back to work, so much work to do on re-starting all the plans and projects that existed before, and then there are the ones that need doing now to help everybody through the transition. And then there will be the pause that the annual summer holiday season brings to everything…
Why am I talking about this? Why is it an issue? Well, as someone whose business is based on delivering events, conferences, team days and learning sessions to organisations, I am impatient to see things return as soon as possible. I know that it will take time for this to happen, but at present, I have a horrible feeling that wheels are spinning, but precious little progress is being made.
So, what can we do about this? I am reminded of the instruction I once heard about tidying your house. Don’t try to tidy the whole house at once. You have a finite amount of energy and after expending all of it on trying to do everything at once you will be exhausted and most likely downhearted that you haven’t succeeded. Instead, tidy one drawer, or one surface, and when you’ve done it, celebrate your achievement. Then do it again tomorrow. Rinse and repeat, and together we will get our houses in order.
So, however many weeks we are into lockdown… how have your plans gone?
Did you learn to play the mandolin, or bake ornate cakes, or weave your own baskets or learn Sanskrit?
No? Me neither. Do you know what? You’ll get over it.
Truth be told, you probably didn’t care enough about any of the things that you could have learnt in your enforced sequestration to actually do anything about them. It was an opportunity, but, in the long run, the new skills you could have acquired just wouldn’t have made sufficient a difference to your life for the effort that learning them would have entailed.
However, there is one more chance that this situation has given you and it’s one that I guarantee you will care about and that you might come to regret bitterly if you don’t act on it.
It’s the chance to rip up all the things you hated about work and replace them with something that is better. Something that isn’t rooted in outdated thoughts, mechanisms, org structures and practices.
Dramatic? Yes? Worth considering? Certainly. Too scary for most people to embrace? Probably.
Don’t under-estimate this thought. You will probably never get a chance like this again. It is a genuine, once-in-a-lifetime opportunity and as people start to make tentative plans to return to more conventional working routines there is a small window where you can either return to a version of what existed before, or take stock and decide what was of value and what aspects can be adapted, modified or completely dumped to make how your business operates better for everyone. Let’s face it, you will spend more time at work than you would ever have spent playing the mandolin anyway.
At Colour; Noun, one of our lockdown offers has been giving people the chance to assess the change that the pandemic has brought to their lives through the lens of other changes that they have experienced, using the monomyth theory outlined by Joseph Campbell that underpins all stories across times and cultures. We like it a lot, and will gladly take you through it, but the central premise is this:
Failure is the destiny of those who cling onto the past and who do not learn to adapt.
Don’t forget, this has been a world-wide phenomenon. This isn’t the challenge of a merger, or a rival launching a new product, or a new technological development to which you have to respond. For the first time in 75 years the smooth running of commerce, travel, trade, meetings and interactions has hit the pause button. If there was ever a time to experiment it is now.
The references to “war” that have accompanied the ravages of this virus are as hackneyed and trite as they are prevalent, but in this instance, there is a parallel that is worth drawing.
Consider the changes that came about after the First World War (votes for women, the demise of the servant class, the establishment of new nations, the Labour movement) and the Second World War (the collapse of the British Empire, the technological and manufacturing rise of Japan and Germany, the establishment of the Welfare State in Britain and the “never-had-it-so-good” growth of consumer capitalism as war production shifted to making washing machines, cars, refrigerators and vacuum cleaners in the UK and the US).
I’ll say it again. This is a once-in-a-lifetime opportunity to re-evaluate what you do and how you do it. Don’t go back to a version of what you had before. Think big. Dream bigger. Don’t limit your horizons and fall victim to the limiting beliefs that are enshrined in the stock response to a suggestion to change that is “yes… but…”
Things have been not-quite-right in business for as long as I can remember. We’ve worked with dozens of companies that have tried to address that and squeak another couple of percentage points on their annual Great Place To Work Employee Satisfaction Survey.
I reckon you have about six months to consider what you could do and start making the changes that will last, and that will, ultimately, bring you more joy than being able to play the mandolin.
What do you see but not see?
One day I noticed something that I had seen hundreds of times, but always ignored, and now I can’t unsee it. It happened in a hotel in Portugal and led to something of a strange passion…
Like many of you, my work often requires me to stay in hotels, and I am sure that, like me, the experience can be a little jading. The same TV channels, the same room layout, the same belief that £15.95 is a reasonable price for a cup of coffee and a bowl of cereal at breakfast.
And then it happened. That moment when something that is just accepted stands out and you wonder to yourself “Why is that a thing? Who thought that is a good idea, and what strange choices made by the people responsible brought it about?”
What had I seen?
Some furniture. In the corridor.
Not just any furniture. We are talking about a baroque table, with two elegant chairs either side of it, placed half-way down a long corridor, and it started me thinking.
Has anyone, ever, in the history of the world, been so overcome by the sudden need to write a letter, draw a picture of a zebra or fill out a tax form that they have stopped on their way to or from their room and looked around for a convenient location to satisfy that urge? Do the people who design hotel layouts live in constant fear of customer feedback forms that bemoan the lack of occasional tables?
Once I opened my eyes to this bizarre need to place furniture that no one in their right mind would ever use in places where it had no right to be, a passion was born. It seemed that every hotel I stayed in conformed to this requirement. It didn’t matter if I was in Scunthorpe or Bratislava; I could take comfort in the universal desire of hoteliers to express their individuality and commitment to customer comfort by placing chairs, tables and sofas in infinite, beautifully useless variations, so that the weary traveller or jet-lagged business person could have a bit of a sit-down whenever they felt like it. Even if they would never feel like it.
I tweet some of the finer examples of the art via my personal Twitter account, naturally called @ChairByTheLift – if you want to send me any pictures I will be delighted to receive them – but the phenomenon reflects a couple of the offers that we make at Colour; Noun, and, I hope, gives an insight into the kind of people we are.
First of all, what traditions and tropes and norms and rhythms have you stopped seeing in your business? How many of the things you do are there as “set dressing” and represent an idea that might have been a good one once, but that now is as useless as a chaise longue in a corridor?
Secondly, and perhaps more importantly, what are the oddities that you need to celebrate and how can you do this? Perhaps you need people who see the world differently to help you take a look at yours with fresh eyes.
Have a sit-down on a piece of random hotel corridor furniture, think about it. and give us a call.
First off, don’t worry. This isn’t going to be an article that tells you what you should be doing right now.
(There are plenty of them going around, and I’m not sure they’re doing anyone any good).
This is simply a comment on something positive I’ve noticed over the past few weeks. People are connecting more, creating more and collaborating more- and there’s a lot of good coming out of it.
It’s no surprise there are lots of things coming out of the creative and arts communities- new radio plays, with scriptwriters, actors, producers and editors coming together to create something productive out of their lockdown boredom; short films being made over Skype or Zoom, and a huge boom in the number of projects being made from home.
The “Song requests for the NHS” group I’m part of on Facebook has so far brought together over 3,000 people and has raised more than £4,500 for NHS charities as of today, just by people singing songs that others have requested. Through this, I’ve spoken to so many people I don’t know, worked with them on fun group singing projects, and made some new friends out of it.
And it’s the same in a business sense. Over the last few weeks we’ve spoken even more with our clients and friends, whether that’s just checking in with a “how are you doing then?!” message, or helping them out, solving some problems together or simply having a chat.
We’ve run 17 virtual learning sessions so far, which have brought people together from as far away as the US and India, and had some really interesting conversations around lots of the very human aspects of business. We’re also in the process of running another couple of sessions on various topics, relevant right now, specifically for clients and their communities.
On top of this, we’re very excited to be part of a new series of webinars with some of our long-standing friends and collaborators, helping people through this interesting period of great change with some fun content.
Perhaps none of this would have happened if we weren’t trying to make the best of the circumstances in which we all find ourselves.
Regardless, wherever you are, this seems like the perfect time to come together (virtually, and socially distant, of course). Connect, create and collaborate. It seems like it might just be the “new normal”…
Well done everybody. Keep going. Keep being awesome.